How To Manually Set A Passcode On An iPad

Set or change the passcode:

1. Go to Settings , then depending on your model, tap one of the following:

• Face ID & Passcode
• Touch ID & Passcode

 

2. Tap "Turn Passcode On" or "Change Passcode".

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Resetting a passcode on a locked iPad

If your iPad is locked and you cannot remember the passcode, you will not be able to access the device through Settings. In this case, the device must be reset by a support specialist.

What to expect:

1. Contact your support specialist (TSSPEC) and let them know your iPad is locked.
2. The support specialist will clear the device passcode remotely.
3. Once the reset is complete, your iPad will prompt you to set a new passcode.

Note: A device reset may erase data on the iPad. Contact your support specialist for details before proceeding.