Apple Classroom Issues

Hello,

We understand that some schools have experienced issues with Apple Classroom at the start of the school year. After collaborating with Apple, we’ve identified a fix. These steps are universal across both mac and iOS though the screenshots reflect the Mac

Log out from the Apple ID  This will give you a prompt about what data do you want to leave on the machine If you have data keep a copy
Check for iOS and Mac OS updates in the Settings General Software update If an update is needed there will be a red circle
Once update is complete (or if not needed) RESTART THE MACHINE
Sign back into the Apple ID
Once signed in the user might be a window that says Some iCloud Data Isn’t Syncing. USER MUST CLICK RESUME DATA SYNC
Then allow approximately 15-20 minutes for the data sync. Once the data has synced the user will see their Apple Classroom data.

Users should also verify on student devices that there is a roster of classes on the device downloaded. Do so by going to settings/classroom and verify that a list of classes appears. If the device says no classes then sign the user out and back in to download their class roster.

Below is an example of a device that did not download the roster data. Note the No Classes

By Signing out and back in and allowing approx. 5 minutes the classes now reflect